Manage A Bustling Call Center In Industries Around The World
Business Management Associate’s Degree with a Call Center Management Specialization
Call centers are a fast-paced and critical element of many successful businesses. In fact, call centers can be the main point of company and customer interaction, which is why skilled and knowledgeable managers who understand the intricacies of call centers remain in demand. Our Business Management Associate’s degree with a specialization in Call Center Management prepares you to enter this industry with the experience and industry-specific knowledge you need to succeed, including the dynamics behind communication strategies, creative problem solving, and managing internal communications.
Your critical thinking, problem solving, and team building skills developed through projects designed to simulate an actual call center environment will give you the unique competencies that call center employers seek in their employees.
You can also choose to further your education and easily transfer into our Business Management Bachelor’s degree to enhance your understanding of business practices, concepts, and theories.
Help a call center run smoothly with a specialization in call center management
In a world where people don’t need physical interaction to get things accomplished, your work in a call center could help a business prosper. Your knowledge of verbal communication skills will guide you through your time speaking with customers and give you the opportunity to see success in the workplace.
This online program in the growing field of call center management offers you the flexibility and convenience of online learning. Learn more about how an online Business Management degree can enrich your educational experience here.
Are you ready to learn more? We’ve spent more than a century at Rasmussen College preparing people for success. If you would like to know more about our school, what we offer our students or anything else, please fill out a contact request or call us at (888) 549-6755. One of our program managers can answer any questions you may have.
Call Center Management Courses
Our online call center management specialization offers in-depth education in this high-tech field. From working with interactive, computer-based scripts, to delivering top-notch customer service, we’ll get you ready to launch a fulfilling career. Our industry-trained faculty has extensive real-world experience managing call centers. They’ll give you the practical wisdom you need to outwork the competition and land the call center management job you’ve been waiting for.
Some key courses include:
Call Center Strategic Leadership
You will be taught how to assemble and prepare a strong team, define quality assurance methodologies, and determine appropriate performance metrics for successful leadership in a call center.
Call Center Labor Force Management
Learn how to determine the staffing requirements needed to balance customer requests while meeting budget margins. Focus will be on the forecasting of labor force needs, staffing requests, understanding of daily service management requirements, and the benefits and barriers of automated software tools.
Call Center Operations Management
This course provides an introduction to technologies and tools available for call centers and their applications. Starting with the importance of site selection, facility design, and management; this course will examine the development of a call center from inception to execution.
View courses – Business Management Associate’s degree – Call Center Management specialization
Call Center Management Career Outlook
Working with people over the phone has become a common practice for people. Whether it is through selling products or helping customers work through obstacles, your work in the call center industry will provide you with opportunities to work in many different environments.
Here’s a snapshot of several possible career paths:
Salary & growth statistics provided by the BLS ‡ |
25th Percentile | 50th Percentile | 75th Percentile | Projected Growth |
| Customer Service Representative | $23,980 | $30,290 | $38,480 | 18% |
| Bill & Account Collectors | $25,440 | $30,940 | $37,910 | 19% |
The Rasmussen College career placement services staff starts helping you even before you graduate – with your resume, cover letter, interviewing techniques and how to search for a great career. And it doesn’t end there – these services are available for your entire career.
‡"Occupational Employment Statistics Home Page." U.S. Bureau of Labor Statistics. U.S. Department of Labor, 27 July 2010. Web. 27 Sept. 2010.
"Occupational Outlook Handbook, 2010-11 Edition." U.S. Bureau of Labor Statistics. U.S. Department of Labor, Dec. 2009. Web. 29 Nov. 2010.
BLS salary data may not reflect expected entry level earnings.
Seamless Credit Transfer Policies
Transferring your credits doesn't need to be difficult. At Rasmussen College, our transfer policies are designed to maximize your credit transfer and minimize your time to graduation.
Check out some of our highlighted transfer policies below or visit our Transfer Policy for a full description of each policy.
- Transfer your entire Associate’s degree credits and enter at Junior status if you have an Associate's degree and are seeking a Bachelor’s degree in a similar field—this also means you will not have to complete any pre-requisites for most degrees ¹
- Transfer all general education courses from your previously-earned Associate's or Bachelor's degree regardless of course of study ²
- Course-by-course evaluation of all courses with a grade of C or higher
- Credit by examination, which gives you an opportunity to test out of courses where you can demonstrate specific knowledge. These tests are offered free of charge to Rasmussen College students.
- Earn college credit through prior work, learning, and military experiences
Contact a program manager today at 888-549-6755 or complete the form on the right and one of our program managers will contact you to discuss transferring your college credit to Rasmussen College.
¹ Rasmussen College reserves the right to accept or deny transfer of credits based on guidelines defined in the course catalog. Rasmussen College transfer policies vary by state and degree; contact your local campus to discuss your credit transfer options.
² Refer to the General Education Block Transfer For Baccalaureate Candidates for complete details and restrictions.
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