Manage A Bustling Call Center In Industries Around The World

Business Management Associate’s Degree—Call Center Management Specialization

Our Business Management Associate’s degree with a specialization in Call Center Management—available completely online—prepares you to enter the fast-paced customer service industry with experience and field-specific knowledge of call center intricacies centers you need to succeed.

Help a Call Center Run Smoothly

In a world where people don't need physical interaction to get things accomplished, your work in a call center can help a business prosper. Through projects designed to simulate an actual call center environment, you gain unique competencies that call center employers seek in their employees. You can also complete your degree fully online—giving you the flexibility you need to earn your degree on your schedule.

You can also choose to further your education and easily transfer into our Business Management Bachelor's degree to enhance your understanding of business practices, concepts, and theories.

Learn more about our Business Management Associate's degree by completing the form on the right or calling us at 888-549-6755. One of our program managers will be happy to answer all your questions.

Program Highlights
  • Available completely online
  • Hands-on learning through our employer-based internship program
  • Specialized call center management courses led by experienced faculty
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Call Center Management Courses

Our online call center management specialization offers in-depth education in this high-tech field. From working with interactive, computer-based scripts, to delivering top-notch customer service, we’ll get you ready to launch a fulfilling career. Our industry-trained faculty has extensive real-world experience managing call centers. They’ll give you the practical wisdom you need to outwork the competition and land the call center management job you’ve been waiting for.

  • Optional employer-based internship
  • Forecasting labor force needs
  • Developing a call center facility
  • Examine Customer Relationship Management (CRM) principles

Sample Course List

Introduction to Human Resource Management
This course is an introduction to the management and leadership of an organization's human resources. It explores the importance of establishing or administrating the goals, policies, and procedures of the organization. Topics discussed include: communication, employee benefits, interview techniques, motivation, safety, hiring, discipline, and employment guidelines. This course includes educational resources from Harvard Business Publishing.
Call Center Customer Service Representative Skills
Considering the success of any call center rests in the hands of its Customer Service Representatives, it is critical that training, continual skills assessment and professional development opportunities are incorporated into the business cycle. This course will define the requisite skills for exemplar reps as well as discuss different assessment tools and skill building techniques. Further, this course will also examine Customer Relationship Management (CRM) principles specific to call routing applications.
Call Center Labor Force Management
This course provides an introduction to determining the staffing requirements which balance customer requests and satisfaction while meeting budget margins critical to the overall success of the business. As such, this course will focus on the forecasting of labor force needs, staffing requests, understanding of daily service management requirements, and the benefits and barriers to the incorporation of automated software tools to assist in this process.
Call Center Operations Management
This course provides an introduction to technologies and tools available for call centers and their applications. Starting with the importance of site selection, facility design and management, this course will progress systematically through the process of developing a call center from inception to execution.
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Estimated Program Cost

  •   Full Time Part Time

  • Upper division courses

    Upper division courses

    Upper Division courses are either listed as 300-400 or 3000-4000 level, depending on the state.

     $299 $310

  • Lower division courses

    Lower division courses

    Lower Division courses are either listed as 100-200 or 1000-2000 level, depending on the state.

     $299 $395

  • Estimated Price

    Estimated Price

    Price if you are continuously enrolled in your program of study until graduation. Estimated price does not include $150 course fee.

  • Grants
    None Partner Success

  • Discounts
    None Corporate Military

  • Transfer Credits

    How many credits can you transfer?

    0

FACT

Our programs are created to prepare students for careers projected to be in strong demand in the future-giving our graduates increased opportunity to land the job they want.

Job Growth

The Bureau of Labor Statistics estimates a 15% job growth for Customer Service Representatives over the next 10 years.

  • 20%
  • 15%

Increased Affordability

Continuously enrolled students lock in their tuition rates. 93% of students receive financial aid assistance.

The Federal Pell Grant Program awards between $575 - $5,550 to eligible students based on financial need. The Federal Supplemental Educational Opportunity Grants awards $100-$4,000 (based on availability) to eligible students based on financial need.

The Federal Pell Grant Program awards between $575 - $5,550 to eligible students based on financial need. The Federal Supplemental Educational Opportunity Grants awards $100-$4,000 (based on availability) to eligible students based on financial need.

The FL Student Assistant grant is awarded to eligible undergraduate students with FL residency and based on financial need.

The ND state grant is valued at $1200/ year and is awarded to eligible undergraduate students with ND residency and is notified by the state regarding eligibility.

Credit Transfer

Transfer credits to Rasmussen College.

See Potential Earnings

For important methodology statements and disclosures regarding the information shown above, click here.

Information presented on our tuition calculator

GRADUATE EMPLOYMENT RATE

Placement Rate Methodology: 85% of March 2011 to December 2011 graduates available for employment were employed in their field of study or continuing their education as of September 30, 2012. This rate includes graduates across all Rasmussen College programs and campuses working in their field of study or continuing their education at Rasmussen College or another institution. This rate does not specify that each graduate was placed by Rasmussen College in their current position; some graduates find jobs on their own while others maintain previously held employment.

Bureau Of Labor Statistics (BLS)

BLS salary data represents national, averaged earnings for the occupations listed and includes workers at all levels of education and experience. This data does not represent starting salaries. Employment conditions in your area may vary.

Tuition Lock

Tuition rate is locked in for continuously enrolled students. A change in the number of credits taken during enrollment in any quarter may lead to different prices if a student moves from part-time to full-time status or vice versa.

Federal And State Grants

Students must meet applicable eligibility requirements for state and federal grant programs—please speak with a financial aid advisor for details.

Time To Complete

Time to complete is dependent on accepted transfer credits and courses completed each quarter.

Credit Transfer

Rasmussen College reserves the right to accept or deny credits based on policies listed in the college catalog.

Corporate Discounts

Discounts may vary by corporate partner and program. Please contact a program manager for more information.

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Estimated Potential Earnings

If you invested in your degree and started a career as a , the Bureau of Labor Statistics (BLS) states the median yearly salary for this career is . At that rate, your estimated return on investment would be over the course of a lifetime.

A career as a is just one career option you can pursue with your degree. Your income potential can vary based on your specialization or industry, and you should explore all your options to find the career that is right for you.

A Degree Matters

Earning an Associate's or Bachelor's degree—regardless of the field of study—can greatly improve your income potential in today's job market. In fact, according to the BLS, degree holders earn, on average, significantly more than high school diploma holders:

National Average Lifetime Earnings**
Unemployment Rate**
Bachelor's Degree
$2,281,040
4.9%
Associate's Degree
$1,763,440
6.8%
Some College
$1,622,240
8.7%
High School Diploma
$1,367,880
9.4%
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**http://www.census.gov/prod/2011pubs/acs-14.pdf, http://www.bls.gov/emp/ep_chart_001.htm

Potential earnings calculated by multiplying median full-time salaries by 40 years http://www.bls.gov/emp/ep_chart_001.htm

Seamless Transfer Policies

  • Transfer up to 67% of the credits required to complete your degree
  • Credits accepted from nationally and regionally accredited schools
  • Course-by-course evaluation of all courses with a grade of C or higher
  • No expiration of your previously-earned general education and certain degree-specific credits
  • Credit through prior learning, work, and military experience
    • Test out of courses where you can demonstrate specific knowledge
    • Complete advanced placement (AP) exams and achieve a score of 3 or higher
    • Successfully complete college exams (e.g., CLEP, DSST, DANTES, etc.)
    • Successfully submit course waivers for approval from Rasmussen College
    • Submit credits transcribed by the American Council of Education (ACE)
    • Submit a military transcript
  • Transfer all general education courses from your previously earned Associate's or Bachelor's degree, regardless of course of study

**For additional details about the information presented above, please click here.

Information on transfer policies

Rasmussen College reserves the right to accept or deny transfer credits based upon policies in course catalog.

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