Online Business Management Degree – Call Center Specialization

This program is also offered in the classroom or through a blended-learning format.

Dream of Managing a Call Center? Rasmussen College Can Help

If leadership is your true calling, it's time to get Call Center training from Rasmussen College Online. Our online Call Center Management program is the first step to a successful, high-paying career in Call Center Management. In an increasingly interactive world, Call Centers have become the gold standard in customer service. Using a high-tech array of computer networks and telecommunication systems, you'll deliver technical support, take shopping orders, set travel plans -- the possibilities are endless.

As a Call Center Manager, you'll train and lead a staff of support personnel. Our online Call Center training prepares you to step into a leadership role and effectively manage a high-performing team. Along with the internet, Call Centers are the future of retail sales and customer service. Begin a rewarding career today with the online Call Center degree from Rasmussen College Online!

Learn more:
What You Do in Call Center Management
Call Center Management Job Titles
What You Will Learn
Choose Your Path

At Rasmussen College Online, We are 100% Student-Focused.

We have a dedicated staff that works hard everyday to make sure you have all the support you need to accomplish your educational and career goals. From knowledgeable Admissions Representatives that will help you choose the right degree to our EdVantage Support System team that can help you overcome any obstacles – technical or otherwise – that might hinder you from completing your work on time, we are there for you every step of the way.

If you would like more information, please call us at (888) 549-6755. Speak with one of our Admission Representatives who can answer any questions you might have about Rasmussen College Online, including what we offer our students, or which degree will help lead you to a great career.

Additional Info:
What are Online Classes?
View our Online Course Demo
School of Business
Request More Information
Apply Online to Rasmussen College

What You Do in Call Center Management:

Once you have completed your online Call Center degree, you will have acquired all the knowledge you need to perform successfully in a career in the business world.

Answer in-bound or make out-bound calls
Customer service
Computer data entry
Recruiting, training, and supervising phone personnel
Training staff on scripts and sales techniques, initiating role playing and creating an exciting atmosphere
Listening to sales calls
Daily, weekly, and monthly reporting in regards to staff activity
Networking for alternative leads
Achieving goals and objectives
Shift scheduling
…and more

Call Center Management Job Titles:

Our Career Services staff is dedicated to helping you find you a job within your chosen field. By receiving Call Center training online, you could find a position such as:

Customer Service Representative
Call Center Supervisor
Call Center Manager
Telecommunications Manager

What You Will Learn:

As a graduate of our online Call Center program, you will earn exactly the same degree as students who attend our on-campus classes. Our core curriculum explores innovative business topics that will help you contribute successfully to the global community.

Multicultural Communications for Business
Global Business
Call Center Strategic Leadership
Customer Service Representative Skills
Labor Force Management
Call Center Operations Management
Business Ethics
Career Development
Success Strategies
…and much more

Choose Your Path:

In addition to our online Call Center specialization, our online Business Management degree offers five other emphases that allow you to tailor your education to meet your interests and career goals. Also, choose from:

Want more info on our online Associate’s Degree in Call Center Management?

You may also be interested in these other online programs:

To learn more, call one of our Admissions Representatives at (888) 549-6755 or you can request more information online.