Call Center Management Training at Rasmussen College
Also, offered completely online Answer the Call for a Better Career with Call Center Training
Call centers are springing up rapidly across the United States. With call center management training from Rasmussen College, you can cash in on the industry’s historic growth. Our call center management degree program offers in-depth training in this high-tech field. From working with interactive, computer-based scripts, to delivering top-notch customer service, we’ll get you ready to launch a profitable career. Our industry-trained faculty has extensive real-world experience. They’ll give you the practical wisdom you need to outsmart the competition and land the management job you’ve been waiting for.
Call centers are increasingly vital to the success of American businesses. With call center management training, you can secure financial independence while helping your clients succeed. Businesses rely on call centers to handle customer orders and complaints. They outsource their phone operation to call centers to increase efficiency and profit. When customers call your facility, they typically believe they’re speaking directly with your client’s customer service department - which is why it’s important to treat every customer with the utmost dignity and respect. By giving customers the service they deserve, you will help your clients grow, and when your clients’ business is growing, your business won’t be far behind.
Note: Degree offered at all locations except the Bismarck campus.Learn more:
What Will I Learn in Call Center Management Training?
What You Do in Call Center Management
Why Study Call Center Management?
Call Center Management Job Opportunities
Call Center Management Salary Information
Looking for course descriptions? Click here to download Rasmussen College's catalog.
With a Call Center Management degree from Rasmussen College, Your Career Doesn’t Have to be On Hold
Rasmussen College is steeped in history. For more than 100 years, we’ve helped our students train for profitable careers and today, we continue that tradition. Since 1900, we’ve offered cutting-edge education – first in business and now in a stunning variety of disciplines. With accredited degrees and certification programs, we’re honoring the forward-looking vision our predecessors established more than a century ago and just like our forerunners, we are deeply committed to helping students succeed. If you’re ready to be a part of the Rasmussen College tradition, give us a call today. The keys to a successful call center management career are just a phone call away.
If you would like more information, please call us at (888) 549-6755. Speak with one of our Admission Representatives who will be happy to tell you all about how Rasmussen College can help you get the great career you’ve always wanted.
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Great Careers in Business Management
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What You Will Learn in Your Call Center Management Degree
With a degree in call center management from Rasmussen College, you’ll be prepared to handle anything that comes your way.
You will learn all about:
- Multicultural Communications
- Global Business
- Strategic Management
- Labor Force Management
- Operations Management
- Customer Service
- Human Resource Management
- Business Ethics
- Payroll Accounting
- Accounting
- Business Law
- Success Strategies
- Career Development
- …plus, much more
What You Do in Call Center Management
Get ready for exciting challenges. As a call center manager, you’ll tackle a variety of job functions, such as:
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Solicit sale of new or additional services or products.
- Analyze financial activities of establishments or departments, and provide input into budget planning and preparation processes.
- Compute figures such as balances, totals, and commissions.
- Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules.
- Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.
- Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
- Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
- Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
- …plus, much more!
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Call us at (888) 549-6755 to learn more about any of our programs. One of our Admissions Representatives will be able to any questions you might have about why Rasmussen College is the right choice for your education.
Degree also offered completely online
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