Call Center Management Job Opportunities
Also, offered completely online Get Ready to Find Your Calling - Call Center Careers are the Wave of the Future
As strange as it may seem, the internet is stimulating growth in call centers and as internet commerce continues to grow, call center careers are becoming more popular. The reason is simple. Many companies are now conducting a large percentage of their business online. With customers across the nation and around the world, businesses need a central phone number that their customers can call to order products and resolve complaints. Rather than hiring a dedicated staff, many businesses are outsourcing their customer service needs to large call centers. As call centers spring up around the nation, there’s an increasing need for Call Center Managers and support staff.
Call Center Management is a growth industry, and call center careers are increasingly lucrative. According to the US Department of Labor, the sector will grow faster than average, with a 23% surge in hiring through 2014, and salaries are growing as well. With promising wages and strong forecasted growth, Call Center Management is an attractive career option.
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Call Center Management Salary Information
Call Center Management Overview
Why Study Call Center Management?
Get Dialed in for Success with Expert Training for Call Center Careers
If you enjoy working with people, call center careers are the right choice for you. As a Call Center Manager, you will train and mentor your staff to deliver outstanding customer service. When customer problems arise, you will work to ensure a satisfactory resolution and most importantly, you will represent your clients to help them succeed and grow. Call centers are the public face of their clients. In the mind of the customer, there is no distinction between call centers and the businesses they represent. Therefore, it’s important to treat every customer with respect. It’s a challenging career with excellent financial incentives. If you’re ready for a lucrative career in Call Center Management, it’s time to consider Rasmussen College.
At Rasmussen College, we have over a century of experience training people for lucrative careers. If you would like to know more about our school, or what we offer our students, call us at (888) 549-6755. One of our Admissions Representatives will be able to answer any questions you might have.
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Great Careers in Business Management
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Call Center Management Salary Information
Call Center Representative - $24,749 (25th percentile)
Duties include answering telephone call inquiries and promoting an organization's products and services. Responsible for researching and resolving complaints to ensure customer retention and satisfaction. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.
Call Center Quality Analyst - $31,047 (25th percentile)
Screens incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the organization. Provides feedback to assist in the creation of performance improvement goals and the development of training programs. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under general supervision. Typically reports to a manager.
Call Center Team Leader - $36,542 (25th percentile)
Manages the daily activities of a team of representatives and supervisors who place and receive telephone calls with the intent of selling or promoting company products or services. Responsible for call center policies and procedures including meeting call center operational standards, maintaining employee sales and service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organization goals. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a head of a unit/department.
Call Center Traffic and Scheduling Analyst - $37,650 (25th percentile)
Analyzes call center volume, productivity, and patterns to optimize staffing levels. Schedules call center employees to ensure customer satisfaction. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a manager.
Call Center Manager - $61,558 (25th percentile)
Manages and directs all aspects of incoming call center operations. Implements and reviews call center policies and procedures. Develops and monitors quotas for service volume and timeliness. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.
Note: Salary data listed above includes career descriptions and salaries in the 25th percentile, factored from throughout the United States, for a range of Call Center careers, according to figures available from salary.com.
For More Information about Call Center Management
For more information on Call Center Management careers, contact:
CCNG International, Inc.
P.O. Box 92790
Southlake, TX 76092
Internet: www.ccng.com
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To learn more, call one of our Admissions Representatives at (888) 549-6755 or you can request more information online.
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