How Customer Service Skills are Used in Your Daily Life

Advisory Board meetings are essential to a college; they're a valuable tool that can help colleges align course curriculum with the needs of the business community. Professionals from various industries who attend the Rasmussen College Business Advisory Board meetings have all agreed that customer service skills are one of the most important skills for their business. They also agreed that it’s one of the top skills that is lacking, especially in their new hires.   

Adding a Customer Service course to the business curriculum not only provides students with the knowledge and skills in this highly sought after area, but it also addresses the needs of the business community. The course objective states: This course covers the basic concepts of essential communication skills needed in business to interact/work effectively with individuals and/or groups. Special areas of emphasis include solving problems, developing a customer service strategy, coping with challenging customers, increasing customer retention and surveying customer satisfaction.”

Have you ever wondered where we get our “customer service skills”? Well, it’s typically through our own experience, training, and our personal and professional development. However, some of the feedback we receive from students who have completed the Customer Service course is that they never realized the complexities and various components relating to this subject area. In the course, each concept is broken down in detail as students reinforce their understanding of the learning objectives by complete written assignments, case studies, and participation in class discussions.

But what is truly amazing is when students quickly see how the concepts of a business customer service course can also be used and applied in their personal life. It’s all about how we effectively interact, communicate, and deal with all sorts of people in our personal and professional environment.

External links provided on Rasmussen.edu are for reference only. Rasmussen College does not guarantee, approve, control, or specifically endorse the information or products available on websites linked to, and is not endorsed by website owners, authors and/or organizations referenced.

Steve Corsetti, MBA, is the Business Program Coordinator and Instructor at Rasmussen College at the New Port Richey, Fla. campus. He has worked in education for 12 years and in the business field for over 30 years. He holds a Property & Casualty (220) Insurance License and a General Contractors License for the State of Florida.

comments powered by Disqus
Share Your Story Ideas
Our campuses and online community have stories to tell and we want to hear them! Did your campus raise the most money in the community for an organization? Do you have online study tips for other students? Would you like to share a personal success story about overcoming an obstacle while earning your degree?
To have your story idea considered:
  • You must be a faculty member, current student or graduate
  • Story ideas must be regarding Rasmussen College or an inspiring story about a student at Rasmussen College
  • Your submission must be original and may not have been published elsewhere online already
Please Note: Your story idea may be featured on the Rasmussen College News Beat or on one of our social networks. A member of our news team will contact you should we move forward with a blog post.
Feel free to suggest an idea for a blog post to be featured on the Rasmussen College News Beat by filling out the form below:

First Name: (required)

Last Name: (required)

Email Address: (required)

Phone Number: (required)

500 characters or less

close

Your Story Idea Has Been Submitted

Thank you for sending us a story idea! We’re reviewing submissions and may contact you soon to learn more about your story. In the meantime, make sure to check out our current blogs to see what’s happening on campus.

close